Terms of Service

Arabic Through the Quran is operated by QURANBOUND LTD, trading as QuranBound, a company registered in England and Wales under company number 15997559, with its registered office at Suite G04, 1 Quality Court, Chancery Lane, London, WC2A 1HR.

You can reach us at team@quranbound.com. We will normally reply within five working days.

In these terms, “we”, “us” and “our” mean QuranBound Ltd. “You” means the person who creates an account or buys a programme.

When you place an order we will send you an email confirming it. Our contract with you starts at the point we send that confirmation, and it is made up of these terms together with the description of the programme shown on its page at the time you bought. We keep a dated copy of that description and will send it to you if you ask.

We sell to individuals buying for their own personal study, and by placing an order you confirm that you are buying as a consumer. If you are buying on behalf of an organisation, email us at team@quranbound.com so we can set that up separately, and see section 20.

You must be 16 or over to hold an account in your own name. If you are under 16, a parent or guardian must set up and hold the account, agree to these terms on your behalf, and stay responsible for it. In that case the child named on the account is the student, and section 4 should be read that way.

You need an account to use the platform. Keep your sign in details to yourself, and tell us promptly if you think someone else has access to your account.

Your account is for one student. Please do not share your sign in details, and do not let anyone else study on it. If we reasonably believe an account is being shared we will normally contact you first and give you a chance to put it right. Where sharing is serious or repeated we may suspend or close the account, and section 18 explains what happens to what you have paid.

When you enrol you get access to the programme you bought, on the terms shown on its page at the time you buy. That includes the lessons, the study tools, the AI tutor within the message allowance shown on your plan, and a certificate when you complete the programme.

You can study in one of two ways. The Self-Paced programme lets you work through the lessons in your own time. The Live Cohort adds a weekly live class and cohort support on top of the full Self-Paced programme, and section 8 sets out how it works.

A few things to be clear about:

• Free preview. The free preview gives you the first lesson of Year 1 and a small AI tutor allowance for 30 days from when you start it, once per account. When it ends, the lessons and study tools close until you choose a plan. Your progress is kept.
• Release schedule. Programmes that unlock month by month release new lessons on that schedule. Self paced programmes release as described on the programme page.
• Lifetime access. Where a page says lifetime access, that means access for as long as we run the programme. If we ever decide to retire a programme, we will give you at least 12 months’ notice by email and, where we can, a way to keep the material you have been working through.
• Improvements. We improve the course over time, so specific lessons, activities, and tools may change. We will not reduce the substance of what you paid for, and if a change ever would, section 17 tells you what happens.
• Certificates. Our certificate records that you completed our programme. It is issued by us and is not an accredited or regulated qualification.
• Outcomes. We will teach the programme with reasonable care and skill. We cannot promise a particular level of Arabic, a particular exam result, or a particular rate of progress, because that depends on the work you put in.
• Live sessions. Where a programme includes live classes, we may record them so students can catch up. Your name, voice, or camera may appear on a recording if you take part. If you would rather not appear, keep your camera off and tell us, and we will do what we reasonably can. Recordings are handled as set out in our Privacy Policy.

The price is the one shown at checkout, in pounds sterling. Where VAT or an equivalent local sales tax applies, the checkout will show whether it is included in that price or added to it. If you pay with a card in another currency, your bank may apply its own exchange rate and fees, which are outside our control. Payment is taken by our payment provider, and by paying you also agree to their terms.

A monthly plan is a rolling subscription, not a loan or a credit agreement. You pay month by month for the access that month gives you, and you can stop at any time under section 7. If a payment fails we will let you know, and no new lessons are released until it is settled. If it is still unsettled after 30 days we may end your plan, and you keep the lessons already released to you as described in section 7.

We may change our prices, but a change will never affect a programme you have already paid for in full. If we change the price of a monthly plan you are already on, we will tell you at least 30 days before it takes effect, and you can cancel before the new price applies.

If we have made an obvious pricing mistake and you could reasonably have spotted it, we do not have to provide the programme at that price.

You can cancel a monthly plan at any time from your account, or by emailing us at team@quranbound.com.

Cancelling takes effect at the end of the month you have already paid for. We will not take a further payment after you have cancelled. If one is taken by mistake, tell us and we will refund it.

Cancelling stops future payments. It does not refund payments already taken.

Until the end of the month you have paid for, nothing changes. Your plan carries on as normal until then. Lessons you have not yet paid for will not be released.

When your plan ends. If your plan ends before you have made all 12 monthly payments, you keep access to the lessons and materials released to you under the months you paid for. Later lessons are not released unless you restart a monthly plan, and if you do, the payments you have already made count towards your 12.

After 12 payments. Once you have made all 12 monthly payments, your plan ends with no further payments and you keep lifetime access to the programme, the same as if you had paid in full.

The Live Cohort is a taught version of the programme. Each cohort runs for the number of weeks shown on the programme page, with one live class a week on the day and at the time shown there. Class times are UK time, and it is up to you to check how they fall where you live.

What is included. A Live Cohort place includes everything in the Self-Paced programme, plus the weekly live classes, recordings of those classes, and the cohort support described on the programme page, such as mentors, coaches, and one-to-one support. Classes may be taught by Ustadh Mohammed Tahair or by another teacher from our team.

Applying for a place. Places are offered by application. Applying, or joining a waiting list, does not create a contract and does not guarantee you a place. We decide which applications to accept. If we offer you a place, our contract for the Live Cohort starts when we confirm it under section 2. If we do not offer you a place, we will not take payment for the Live Cohort, and we will refund anything you have already paid for it.

Your commitments. A cohort only works if everyone keeps pace together, and each place is held for you and cannot be given to anyone else once the cohort begins. When you accept a place, you agree to the cohort conditions below. You confirm them when you apply, and we also confirm them in your acceptance email. They are:

• attending at least 80% of the live classes;
• completing the weekly class work by the deadline we set;
• keeping up with the Self-Paced lessons set for each week;
• attending the compulsory programme events, which we tell you about in advance; and
• following section 15 in classes and cohort spaces.

If you miss a class for a serious reason, such as illness, bereavement, or an emergency, tell us. We may, at our discretion, agree not to count it against your attendance.

If you do not meet the conditions. We will tell you in writing if you are falling short of the conditions and give you a reasonable chance, of at least 14 days, to catch up before anything changes. If you still do not meet them, we may move you from the Live Cohort to the Self-Paced programme. If we do:

• you keep full access to the Self-Paced programme on its terms, including anything it includes such as live Q&A sessions, and you keep the cohort recordings released to you up to the date of the move;
• you will no longer join the live cohort classes or receive cohort-only support; and
• we will not refund the difference between the Live Cohort price and the Self-Paced price for anything you have already paid.

The same applies if you choose to leave the cohort and continue on the Self-Paced programme after it has started. If you ask to move before the cohort’s first class, and you are outside the cancellation period in section 9, we will refund the difference between the two prices for what you have paid.

Moving to a later cohort. If you cannot continue with your cohort, you can ask to join a later one. We will agree to this where there is space and it is reasonable, normally once per student.

If we change or cancel a class. If we need to cancel or move a class, we will tell you as early as we can and either reschedule it or give you a recording or replacement session. If we cannot run a cohort at all, for example because of too few students or because a teacher is unavailable for an extended period, we will offer you a place on a later cohort, a move to the Self-Paced programme with a refund of the difference between the two prices, or a full refund of what you have paid for the Live Cohort, whichever you prefer.

After the cohort ends. When your cohort finishes, you keep access to the Self-Paced programme and the cohort recordings on the same basis as the programme page describes.

As a consumer buying at a distance, you normally have 14 days to cancel and get a refund.

Because the lessons and study materials are digital content available immediately, you are asked at checkout to agree that access begins straight away and to acknowledge that you then lose the 14 day right for that content. That is why the tick box appears before you pay, and we confirm it in your order email. Where a programme also includes live teaching or tutoring, such as the Live Cohort or live Q&A sessions, that part is a service rather than digital content: you can still cancel it within 14 days, and we will refund what you have paid for it less a fair amount for the teaching already delivered.

If you have not started the programme and you contact us at team@quranbound.com within those 14 days, we will treat you as still within your cancellation period and refund you in full.

We offer a completion guarantee for students who work through the whole programme and still find it has not been right for them. It is a promise we make voluntarily, on top of your legal rights, and it comes with a small number of conditions, which we also show on the programme page before you buy.

To qualify, all of the following must be true:

1. You have completed the full programme: every lesson, including its exercises, quizzes, and review activities.
2. You completed it within 18 months of your enrolment date. If we extend your access under section 16 because of an outage, we will extend this period by the same amount.
3. That completion is recorded on your account. The platform tracks your progress automatically, and that record is what we look at. If your progress was not recorded for a technical reason, tell us and we will look into it.
4. You tell us in writing at team@quranbound.com within 30 days of completing the programme, and explain what has not worked for you.

If you qualify, we will offer to put the problem right first, but the choice is yours. If you would still rather have your money back, we will refund what you have paid for the programme, to the payment method you used, within 14 days of you telling us. When we refund you, your access to the programme ends and any certificate we have issued for it is withdrawn. The guarantee can be claimed once per student.

If you do not qualify, this particular guarantee does not apply. That does not shut the door: your legal rights in section 11 are unaffected, and if something has genuinely gone wrong we would still rather hear from you than not.

If you enrolled before we introduced this completion guarantee, the 90-day guarantee set out in the terms in place when you bought still applies to you.

This guarantee is offered in addition to your legal rights as a consumer. It does not replace them, and nothing in these terms takes away rights you have under the law.

Separately from the guarantee above, the law gives you rights we cannot exclude. The digital content we supply must be of satisfactory quality, fit for the purpose we describe, and as described. The teaching we provide must be carried out with reasonable care and skill.

If it is not, you may be entitled to a repair, a replacement, or a price reduction, and in some cases a refund. Nothing in these terms limits those rights.

For a plain summary of your rights, you can contact Citizens Advice at citizensadvice.org.uk or on 0808 223 1133.

The lessons, recordings, images, and written material are ours, or licensed to us. We grant you a personal, non transferable, non exclusive licence to use them for your own study for as long as you have access.

You may not:

• Copy, record, screen capture, download, or redistribute the material, except where the platform gives you a download button for that purpose.
• Share it publicly, or upload it anywhere else, including to file sharing services, social platforms, or other learning platforms.
• Use it to teach a course of your own, or resell it in any form.
• Use our material, or the tutor's responses to you, to train or fine tune a machine learning model. This does not stop you using your own notes and answers however you like.
• Remove or obscure any notice of ownership.

The Arabic text of the Qur’an is not owned by anyone, and nothing here restricts your use of it. These restrictions apply to the teaching material around it: our translations, notes, recordings, exercises, and design, together with any third party translation or digital text we license. Nothing in this section restricts anything the law expressly permits you to do, such as quotation or making an accessible copy.

If you break this section we may suspend or close your account, and we may take steps to protect our material.

You keep ownership of anything you write, record, or upload: answers, notes, questions, forum posts, messages to the AI tutor.

You give us a non exclusive, royalty free, worldwide licence to store and process that content so we can run the platform, mark your work, respond to you, and improve the programme. That licence lasts as long as we need it for those purposes and ends when the content is deleted. Where we use something you have posted publicly as a teaching example, we will do so anonymously. We will not use your name, image, or a testimonial in our marketing unless you have agreed to it.

Please do not upload anything unlawful, abusive, or that belongs to someone else.

The AI tutor is a study aid built on third party language models. It is there to help you practise, check your understanding, and get unstuck between lessons.

Please use it with that in mind:

• Its answers can be wrong, incomplete, or out of date. Check anything important against the lesson material or ask us.
• It does not give religious rulings. Nothing it produces is a fatwa or a substitute for guidance from a qualified scholar, and it should not be relied on as such.
• It does not give legal, medical, or financial advice.
• Message allowances are shown on your plan. We may apply fair use limits to keep the service running for everyone.
• Parts of it depend on third party providers, so its availability and behaviour may change.

The tutor is a study aid rather than advice, so please do not rely on it alone for anything that matters. This does not affect our duty to supply it with reasonable care and skill, or your rights under section 11.

Please treat other students, the instructor, and the community with respect.

We may suspend or close an account that harasses or abuses others, disrupts sessions, posts unlawful or hateful material, attempts to break, probe, scrape, or overload the platform, tries to get around access controls or message limits, or uses the AI tutor to generate abusive or unlawful content.

Where we can, we will warn you first and give you a chance to put it right.

We work to keep the platform running, but we cannot promise it will never be unavailable. We may take it down for maintenance, and parts of it depend on third party services we do not control, including our hosting, video, payment, and AI providers.

If a significant outage stops you using something you paid for, tell us and we will put it right, normally by extending your access by the time lost or by refunding the affected part, whichever suits you better. This does not affect your rights under section 11.

You are responsible for your own device and internet connection.

We may make changes to a programme to reflect improvements, to keep it accurate, or to comply with the law. If a change materially reduces what you bought, we will tell you in advance and you may end your enrolment and receive a refund for any part you have paid for but not received.

You can stop using the platform whenever you like and ask us to close your account by emailing team@quranbound.com.

We may suspend or end your access if you seriously or repeatedly break these terms, if you do not pay, or if we are required to by law. We will tell you why, and unless it would be inappropriate to do so we will give you a chance to fix the problem first.

If we end your access for a reason that is not your fault, we will refund the part you have paid for but not received. If we end it because you broke these terms, we will refund the part you have paid for but not received, less any reasonable costs or losses your breach has caused us, and we will explain any deduction we make. Where the breach goes to the heart of what you bought, such as redistributing or reselling our material, we may keep what you have paid.

Whatever the reason, if you ask us within 30 days of your access ending we will give you a copy of your own submitted work and any certificate you have already earned.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if at the time we made our contract both we and you knew it might.

We never exclude or limit our liability in any way for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your legal rights in relation to the digital content and services we supply, including that they must be as described, fit for purpose, and supplied with reasonable care and skill;
• damage to your device or digital content caused by digital content we supply, where we have not used reasonable care and skill;
• anything else the law does not allow us to limit.

Subject to that, we are not responsible for loss that was not foreseeable, and we are not responsible for business losses, since the programme is sold to consumers for personal study; if you are buying for a business, section 20 applies to you instead. We are also not responsible for loss caused by third party services outside our control, or by your own use of the platform in a way these terms do not permit.

Subject to the paragraph above about liability we never limit, our total liability to you in connection with your enrolment is limited to the total amount you have paid us for the programme.

Organisations should contact us at team@quranbound.com before ordering, so that we can agree the number of learners and invoice you. If you are not buying as a consumer, the following applies instead of, and overrides, sections 9, 10 and 11, and applies alongside section 19:

• The consumer rights described in those sections do not apply to you.
• We exclude all implied terms, conditions, warranties and representations to the fullest extent the law allows.
• We are not liable to you for loss of profit, loss of business, business interruption, loss of anticipated savings, loss of data, or loss of goodwill, whether direct or indirect.
• Our total liability to you is limited to the fees you have paid us in the 12 months before the claim.
• Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

Access licensed to an organisation is for the named learners agreed with us and may not be reassigned without our agreement.

We are not responsible for failing to do what we promised if that failure is caused by something outside our reasonable control, such as a failure of public networks or utilities, a cyber attack, a failure by a major third party provider, an epidemic, or an act of government.

If such an event happens, we will tell you and do what we reasonably can to limit its effect. If it goes on for more than 30 days, either of us may end the contract and we will refund you for anything you have paid for but not received.

If something has gone wrong, email team@quranbound.com and tell us what happened. We aim to acknowledge complaints within five working days and to resolve them within 30 days.

If we cannot resolve it between us, we will write to you to say so and explain our final position. We are not a member of an alternative dispute resolution scheme and we do not agree to use one, but we will keep talking for as long as that is useful. You can also get free, independent advice from Citizens Advice at citizensadvice.org.uk or on 0808 223 1133. Nothing in these terms takes away any legal route that remains open to you.

We handle your personal data in line with our Privacy Policy, which explains what we collect, why, and how long we keep it. Please read it alongside these terms.

Transferring the contract. We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We will tell you in writing if that happens, and it will not affect your rights. You may only transfer your rights or obligations to someone else if we agree in writing.

Nobody else has rights under this contract. This contract is between you and us. No one else can enforce it.

Each clause stands alone. If a court decides that part of these terms is unlawful, the rest continues in force.

Delay is not a waiver. If we do not insist immediately that you do something you are required to do, or delay taking action against you, that does not prevent us doing so later.

Notices. We will contact you using the email address on your account, so please keep it up to date. You can contact us at team@quranbound.com.

Language. These terms are written in English and our contract with you is in English.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can rely on the law of your own country and bring proceedings there. If you live outside the United Kingdom, you may have rights under the law of the country you live in, and nothing in these terms takes those away.

We may update these terms. If a change affects you materially we will tell you by email at least 30 days before it takes effect, and you may end your enrolment and receive a refund for anything you have paid for but not received. The version that applies to your purchase is the one in place when you bought, unless a later change is one we have told you about in this way.

For how we handle your personal data, see our Privacy Policy.