Terms of Service

Arabic Through the Quran is operated by QURANBOUND LTD, trading as QuranBound, a company registered in England and Wales under company number 15997559, with its registered office at Suite G04, 1 Quality Court, Chancery Lane, London, WC2A 1HR.

You can reach us at team@quranbound.com. We will normally reply within five working days.

In these terms, “we”, “us” and “our” mean QuranBound Ltd. “You” means the person who creates an account or buys a programme.

When you place an order we will send you an email confirming it. Our contract with you starts at the point we send that confirmation, and it is made up of these terms together with the description of the programme shown on its page at the time you bought. We keep a dated copy of that description and will send it to you if you ask.

We sell to individuals buying for their own personal study, and by placing an order you confirm that you are buying as a consumer. If you are buying on behalf of an organisation, email us at team@quranbound.com so we can set that up separately, and see section 19.

You must be 16 or over to hold an account in your own name. If you are under 16, a parent or guardian must set up and hold the account, agree to these terms on your behalf, and stay responsible for it. In that case the child named on the account is the student, and section 4 should be read that way.

You need an account to use the platform. Keep your sign in details to yourself, and tell us promptly if you think someone else has access to your account.

Your account is for one student. Please do not share your sign in details, and do not let anyone else study on it. If we reasonably believe an account is being shared we will normally contact you first and give you a chance to put it right. Where sharing is serious or repeated we may suspend or close the account, and section 17 explains what happens to what you have paid.

When you enrol you get access to the programme you bought, on the terms shown on its page at the time you buy. That includes the lessons, the study tools, the AI tutor within the message allowance shown on your plan, and a certificate when you complete the programme.

A few things to be clear about:

• Release schedule. Programmes that unlock month by month release new lessons on that schedule. Self paced programmes release as described on the programme page.
• Lifetime access. Where a page says lifetime access, that means access for as long as we run the programme. If we ever decide to retire a programme, we will give you at least 12 months’ notice by email and, where we can, a way to keep the material you have been working through.
• Improvements. We improve the course over time, so specific lessons, activities, and tools may change. We will not reduce the substance of what you paid for, and if a change ever would, section 16 tells you what happens.
• Certificates. Our certificate records that you completed our programme. It is issued by us and is not an accredited or regulated qualification.
• Outcomes. We will teach the programme with reasonable care and skill. We cannot promise a particular level of Arabic, a particular exam result, or a particular rate of progress, because that depends on the work you put in.
• Live sessions. Where a programme includes live classes, we may record them so students can catch up. Your name, voice, or camera may appear on a recording if you take part. If you would rather not appear, keep your camera off and tell us, and we will do what we reasonably can. Recordings are handled as set out in our Privacy Policy.

The price is the one shown at checkout, in pounds sterling. Where VAT or an equivalent local sales tax applies, the checkout will show whether it is included in that price or added to it. If you pay with a card in another currency, your bank may apply its own exchange rate and fees, which are outside our control. Payment is taken by our payment provider, and by paying you also agree to their terms.

A monthly plan is a rolling subscription, not a loan or a credit agreement. You pay month by month for the access that month gives you, and you can stop at any time under section 7. If a payment fails we will let you know and may pause your access until it is settled. If it is still unsettled after 30 days we may close your enrolment, and you will keep access to the months you have already paid for on the basis described in section 7.

We may change our prices, but a change will never affect a programme you have already paid for in full. If we change the price of a monthly plan you are already on, we will tell you at least 30 days before it takes effect, and you can cancel before the new price applies.

If we have made an obvious pricing mistake and you could reasonably have spotted it, we do not have to provide the programme at that price.

You can cancel a monthly plan at any time from your account, or by emailing us at team@quranbound.com.

Cancelling takes effect at the end of the month you have already paid for. We will not take a further payment after you have cancelled. If one is taken by mistake, tell us and we will refund it.

Cancelling stops future payments. It does not refund payments already taken.

When you cancel, you keep access to everything you have paid for. Lessons and materials already released to you under the months you have paid for remain available to you on the same basis as the programme page describes. Lessons you have not yet paid for will not be released.

As a consumer buying at a distance, you normally have 14 days to cancel and get a refund.

Because the lessons and study materials are digital content available immediately, you are asked at checkout to agree that access begins straight away and to acknowledge that you then lose the 14 day right for that content. That is why the tick box appears before you pay, and we confirm it in your order email. Where a programme also includes live teaching or tutoring, that part is a service rather than digital content: you can still cancel it within 14 days, and we will refund what you have paid for it less a fair amount for the teaching already delivered.

If you have not started the programme and you contact us at team@quranbound.com within those 14 days, we will treat you as still within your cancellation period and refund you in full.

We offer a 90-day guarantee for students who give the programme a fair go and still find it is not right for them. It is a promise we make voluntarily, on top of your legal rights, and it comes with a small number of conditions, which we also show on the programme page before you buy.

To qualify, all of the following must be true:

1. You have worked through at least the first ten lessons, including their exercises, quizzes, and review activities. If your programme releases fewer than ten lessons in 90 days, then completing the lessons released to you in that time is enough.
2. That completion is recorded on your account. The platform tracks your progress automatically, and that record is what we look at. If your progress was not recorded for a technical reason, tell us and we will look into it.
3. You tell us in writing at team@quranbound.com within 90 days of your enrolment date, and explain what has not worked for you.

If you qualify, we will offer to put the problem right first, but the choice is yours. If you would still rather have your money back, we will refund what you have paid, to the payment method you used, within 14 days of you telling us.

If you do not qualify, this particular guarantee does not apply. That does not shut the door: your legal rights in section 10 are unaffected, and if something has genuinely gone wrong we would still rather hear from you than not.

This guarantee is offered in addition to your legal rights as a consumer. It does not replace them, and nothing in these terms takes away rights you have under the law.

Separately from the guarantee above, the law gives you rights we cannot exclude. The digital content we supply must be of satisfactory quality, fit for the purpose we describe, and as described. The teaching we provide must be carried out with reasonable care and skill.

If it is not, you may be entitled to a repair, a replacement, or a price reduction, and in some cases a refund. Nothing in these terms limits those rights.

For a plain summary of your rights, you can contact Citizens Advice at citizensadvice.org.uk or on 0808 223 1133.

The lessons, recordings, images, and written material are ours, or licensed to us. We grant you a personal, non transferable, non exclusive licence to use them for your own study for as long as you have access.

You may not:

• Copy, record, screen capture, download, or redistribute the material, except where the platform gives you a download button for that purpose.
• Share it publicly, or upload it anywhere else, including to file sharing services, social platforms, or other learning platforms.
• Use it to teach a course of your own, or resell it in any form.
• Use our material, or the tutor's responses to you, to train or fine tune a machine learning model. This does not stop you using your own notes and answers however you like.
• Remove or obscure any notice of ownership.

The Arabic text of the Qur’an is not owned by anyone, and nothing here restricts your use of it. These restrictions apply to the teaching material around it: our translations, notes, recordings, exercises, and design, together with any third party translation or digital text we license. Nothing in this section restricts anything the law expressly permits you to do, such as quotation or making an accessible copy.

If you break this section we may suspend or close your account, and we may take steps to protect our material.

You keep ownership of anything you write, record, or upload: answers, notes, questions, forum posts, messages to the AI tutor.

You give us a non exclusive, royalty free, worldwide licence to store and process that content so we can run the platform, mark your work, respond to you, and improve the programme. That licence lasts as long as we need it for those purposes and ends when the content is deleted. Where we use something you have posted publicly as a teaching example, we will do so anonymously. We will not use your name, image, or a testimonial in our marketing unless you have agreed to it.

Please do not upload anything unlawful, abusive, or that belongs to someone else.

The AI tutor is a study aid built on third party language models. It is there to help you practise, check your understanding, and get unstuck between lessons.

Please use it with that in mind:

• Its answers can be wrong, incomplete, or out of date. Check anything important against the lesson material or ask us.
• It does not give religious rulings. Nothing it produces is a fatwa or a substitute for guidance from a qualified scholar, and it should not be relied on as such.
• It does not give legal, medical, or financial advice.
• Message allowances are shown on your plan. We may apply fair use limits to keep the service running for everyone.
• Parts of it depend on third party providers, so its availability and behaviour may change.

The tutor is a study aid rather than advice, so please do not rely on it alone for anything that matters. This does not affect our duty to supply it with reasonable care and skill, or your rights under section 10.

Please treat other students, the instructor, and the community with respect.

We may suspend or close an account that harasses or abuses others, disrupts sessions, posts unlawful or hateful material, attempts to break, probe, scrape, or overload the platform, tries to get around access controls or message limits, or uses the AI tutor to generate abusive or unlawful content.

Where we can, we will warn you first and give you a chance to put it right.

We work to keep the platform running, but we cannot promise it will never be unavailable. We may take it down for maintenance, and parts of it depend on third party services we do not control, including our hosting, video, payment, and AI providers.

If a significant outage stops you using something you paid for, tell us and we will put it right, normally by extending your access by the time lost or by refunding the affected part, whichever suits you better. This does not affect your rights under section 10.

You are responsible for your own device and internet connection.

We may make changes to a programme to reflect improvements, to keep it accurate, or to comply with the law. If a change materially reduces what you bought, we will tell you in advance and you may end your enrolment and receive a refund for any part you have paid for but not received.

You can stop using the platform whenever you like and ask us to close your account by emailing team@quranbound.com.

We may suspend or end your access if you seriously or repeatedly break these terms, if you do not pay, or if we are required to by law. We will tell you why, and unless it would be inappropriate to do so we will give you a chance to fix the problem first.

If we end your access for a reason that is not your fault, we will refund the part you have paid for but not received. If we end it because you broke these terms, we will refund the part you have paid for but not received, less any reasonable costs or losses your breach has caused us, and we will explain any deduction we make. Where the breach goes to the heart of what you bought, such as redistributing or reselling our material, we may keep what you have paid.

Whatever the reason, if you ask us within 30 days of your access ending we will give you a copy of your own submitted work and any certificate you have already earned.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if at the time we made our contract both we and you knew it might.

We never exclude or limit our liability in any way for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your legal rights in relation to the digital content and services we supply, including that they must be as described, fit for purpose, and supplied with reasonable care and skill;
• damage to your device or digital content caused by digital content we supply, where we have not used reasonable care and skill;
• anything else the law does not allow us to limit.

Subject to that, we are not responsible for loss that was not foreseeable, and we are not responsible for business losses, since the programme is sold to consumers for personal study; if you are buying for a business, section 19 applies to you instead. We are also not responsible for loss caused by third party services outside our control, or by your own use of the platform in a way these terms do not permit.

Subject to the paragraph above about liability we never limit, our total liability to you in connection with your enrolment is limited to the total amount you have paid us for the programme.

Organisations should contact us at team@quranbound.com before ordering, so that we can agree the number of learners and invoice you. If you are not buying as a consumer, the following applies instead of, and overrides, sections 8, 9 and 10, and applies alongside section 18:

• The consumer rights described in those sections do not apply to you.
• We exclude all implied terms, conditions, warranties and representations to the fullest extent the law allows.
• We are not liable to you for loss of profit, loss of business, business interruption, loss of anticipated savings, loss of data, or loss of goodwill, whether direct or indirect.
• Our total liability to you is limited to the fees you have paid us in the 12 months before the claim.
• Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

Access licensed to an organisation is for the named learners agreed with us and may not be reassigned without our agreement.

We are not responsible for failing to do what we promised if that failure is caused by something outside our reasonable control, such as a failure of public networks or utilities, a cyber attack, a failure by a major third party provider, an epidemic, or an act of government.

If such an event happens, we will tell you and do what we reasonably can to limit its effect. If it goes on for more than 30 days, either of us may end the contract and we will refund you for anything you have paid for but not received.

If something has gone wrong, email team@quranbound.com and tell us what happened. We aim to acknowledge complaints within five working days and to resolve them within 30 days.

If we cannot resolve it between us, we will write to you to say so and explain our final position. We are not a member of an alternative dispute resolution scheme and we do not agree to use one, but we will keep talking for as long as that is useful. You can also get free, independent advice from Citizens Advice at citizensadvice.org.uk or on 0808 223 1133. Nothing in these terms takes away any legal route that remains open to you.

We handle your personal data in line with our Privacy Policy, which explains what we collect, why, and how long we keep it. Please read it alongside these terms.

Transferring the contract. We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We will tell you in writing if that happens, and it will not affect your rights. You may only transfer your rights or obligations to someone else if we agree in writing.

Nobody else has rights under this contract. This contract is between you and us. No one else can enforce it.

Each clause stands alone. If a court decides that part of these terms is unlawful, the rest continues in force.

Delay is not a waiver. If we do not insist immediately that you do something you are required to do, or delay taking action against you, that does not prevent us doing so later.

Notices. We will contact you using the email address on your account, so please keep it up to date. You can contact us at team@quranbound.com.

Language. These terms are written in English and our contract with you is in English.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can rely on the law of your own country and bring proceedings there. If you live outside the United Kingdom, you may have rights under the law of the country you live in, and nothing in these terms takes those away.

We may update these terms. If a change affects you materially we will tell you by email at least 30 days before it takes effect, and you may end your enrolment and receive a refund for anything you have paid for but not received. The version that applies to your purchase is the one in place when you bought, unless a later change is one we have told you about in this way.

For how we handle your personal data, see our Privacy Policy.